Our Core Privacy Commitment
At DRTC Packers and Movers, we recognize that your home address, inventory values, and personal contact details are strictly confidential. We enforce a zero-compromise policy: we never sell, monetize, rent, or trade customer data to third-party telemarketers or external brokerages.
When you use our website, calculate relocation charges, book transit corridors, or track shipments, we collect only operational information necessary to plan and fulfill your move:
Personal Identifiers
Full Name, Primary Mobile / WhatsApp Number, Alternate Emergency Contact, and Email Address for quotation dispatch and electronic Lorry Receipt (LR).
Relocation Coordinates
Exact pickup and delivery addresses, floor levels, elevator availability, society gate restrictions, and destination consignee authorization details.
Inventory & Asset Valuation
Household inventory lists, declared asset valuations for transit insurance underwriting, vehicle RC copies and engine/chassis numbers for car/bike haulage.
Telemetry & Milestone Logs
IP address, docket query timestamps, GPS checkpoint pings, and delivery signature confirmations captured during live route transit.
Your information is processed strictly under statutory carriage obligations and service agreements to deliver seamless relocation:
Quotation Accuracy & Surveys: Generating 100% fixed, binding relocation price quotes without unapproved hidden costs.
Lorry Receipt (LR) & E-Way Bills: Complying with Indian Goods Transport regulations, IBA banking documentation, and GST e-way bill portals.
Transit Insurance Endorsement: Transmitting declared value certificates to licensed PSU general insurance underwriters for comprehensive policy coverage.
Real-Time Milestone Alerts: Dispatching automated SMS, WhatsApp, and email alerts when your container departs hubs, clears toll points, and arrives at city gates.
In accordance with our customer-first policy, initial booking dates are secured with zero advance token payments. When final settlements occur upon loading or delivery handover:
256-Bit SSL Encrypted Gateways
All digital transactions are processed through RBI-regulated payment gateways (UPI, Net Banking, Debit/Credit Cards).
DRTC Packers and Movers never stores or logs CVV numbers, card details, UPI PINs, or bank passwords on any server.
We disclose your details strictly on a verified "need-to-know" basis to operational personnel:
- Direct Hub Supervisors & Driver Captains: Only pickup/drop addresses, contact numbers, and building access guidelines required on loading day.
- Statutory Authorities: State GST checkpoints, RTO officers, or law enforcement bodies when legally mandated by Indian transport statutes.
- Licensed Insurance Underwriters: Solely for active policy issuance and claims disbursement processing.
You retain the right to review, update, or request the archiving of your contact records once your consignment is safely delivered and statutory tax audit periods conclude.
Chief Data Protection & Grievance Officer
DRTC Packers and Movers Compliance & Legal Cell
Site No. 42, Ground Floor, Begur Hobli, Tech City Layout, Doddathoguru Village, Electronic City Phase 1, Bengaluru, Karnataka - 560100
